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Frequently Asked Questions

Meeting rooms

How do I book the boardroom? Can we use the meeting rooms in the CBD?

You can book boardrooms/meeting rooms by either calling or emailing our Conferencing Sales Coordinator via the Contact Us page or via our online booking system. Yes you can request the CBD location when you speak with our Conferencing Sales Coordinator.

Virtual offices

Are my telephone calls answered by a local receptionist or overseas?

Your receptionist is based on-site, at your chosen office location.

Virtual offices

What are your office opening hours and what happens to my after-hours telephone calls?

Our office opening hours are 8:30am to 5:30pm, Monday to Friday. After hours calls can be diverted to your mobile (call costs apply) or utilise our free voice to email message service.

Virtual offices

Are your virtual office services like a call centre or do you provide a professional receptionist?

Your calls will be answered by a professional, local receptionist who will learn about your business and will follow your call handling instructions.

Serviced offices

How much notice do I have to give prior to vacating?

You must provide 30 days written notice, after your termination date, prior to vacating your office.

Virtual offices

Do I pay monthly or 12 months in advance?

Payments are required monthly, one month in advance for the package fee. Services are billed in arrears.

Virtual offices

What happens if my client walks into the office without first making an appointment?

Your client will be greeted by your professional receptionist, a message taken and sent to you via email unless you instruct us otherwise.

Virtual offices

Do I have access to meeting rooms and boardrooms during hours and after-hours?

Yes, arrangements can be made for after-hours access to most of our buildings. Please note that there is an additional charge for any after-hours bookings. Speak to our Conferencing Sales Coordinator via the Contact Us page for further information.

Virtual offices

Are there any hidden fees with my virtual office package?

No, we provide you with very detailed information including price lists for additional services. In addition, the package inclusions are clearly outlined.

Serviced offices

How can I book an inspection to see your serviced offices?

To arrange a tour of our serviced offices, you can:

1. Call 1300 211 742 and speak with a leasing consultant, or
2. Submit an email enquiry via the form available on the Contact Us page

Virtual offices

Do you charge set-up fees or exit-fees when setting up my virtual office package?

No, we don’t charge any set-up fees or exit fees.

Virtual offices

Can APSO make appointments in a calendar on my behalf?

Yes, you can set-up a Google calendar and provide the APSO team with access. There is a small fee for each calendar entry.