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Frequently Asked Questions

Serviced offices

Can I modify the suite and hang items on the wall?

Yes, you can hang your own pictures/artwork/whiteboards on the wall and make modifications to the suite. We do however need to ask the landlords permission to modify the suite. You will be required to return the suite to its original condition (make-good) upon vacate.

Facilities

How do the printing facilities work?

Network printing facilities are available at most of our locations. Please speak with your Business Manager for further information. Alternatively, your on-site team can print on your behalf. Applicable printing charges are added to your monthly invoice.

Parking

Do I get a discount on parking if I’m a serviced office client?

If you park casually then rates will be as advertised to the general public. Should you wish to lease a car space on a monthly basis, your Business Manager will be able to tailor a package for you, based on availability.

Serviced offices

Are clients charged extra if we want to bring on an additional staff member? e.g. Add an additional desk to our office?

No, offices are charged per square metre, not per person. If you require additional furniture please contact you Business Manager; items supplied are subject to availability.

Facilities

Can I install a different lock on the suite door?

Yes, you can install a different lock on the door, at your own cost. Your landlord must be notified before making the change and you will be required to return the suite to its original condition upon vacate.

Facilities

Do you have a barista service as part of the serviced office package?

We don’t, as most buildings have a number of great coffee shops.

Customer Service

What reception services are included at no additional cost?

Greeting and welcoming your clients to the building as well as mail collection.

Parking

Do you have car parking facilities and what are the prices?

Casual and permanent car parking is available at all of our locations. Contact us for further information on prices.

 

Internet/Phone

Tell me more about your preferred telecommunications provider, 5G Networks?

5G Networks aim to deliver powerful business solutions to meet the modern business demands for all broadband, cloud and managed services.

For more information, please visit https://www.5gnetworks.com.au/

Parking

Is the carpark available to my guests and clients?

Yes, all guests and casual parking clients have access to the car park at casual rates.

Virtual offices

If I start as a virtual client can I upgrade to a serviced office space?

Yes, you can. Our packages are designed to be flexible and grow with your business.

Serviced offices

Do you offer co-working space?

We do offer access to a communal business lounges at Collins Street Tower and St Kilda Rd Towers.