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Frequently Asked Questions

Serviced offices

Where are your serviced offices located?

Our serviced office locations are located throughout Melbourne, Adelaide and Brisbane. For more information on each location, please visit the Our Locations page.

Serviced offices

Can I make structural changes to the office?

Yes, should you wish to make structural changes to your office please advise the business centre staff and they will obtain a quote for you. Please note that you will need to return the office back to its original condition before you vacate the premises. Any changes need to be approved by your landlord and then reinstated during the make-good at the end of your license agreement.

Parking

Do you have car parking facilities and what are the prices?

Casual and permanent car parking is available at all of our locations. Contact us for further information on prices.

 

Parking

Is the carpark available to my guests and clients?

Yes, all guests and casual parking clients have access to the car park at casual rates.

Furniture

What comes with the office when I move in?

Your Sales & Leasing Consultant as well as your Business Manager will discuss your furniture requirements before you move in. Our standard furniture includes desk, pedestal and chair (per person). Your office will also include a handset & 10GB internet (which can be increased if required).

*Subject to availability, additional furniture items can be supplied e.g. meeting tables & chairs, credenza, bookshelf, waiting chairs, and additional desks.

Networking

Is there a networking group I can be a part of at my building to meet other businesses?

Yes, across all of our sites we host networking events. Your Business Manager will invite you to any building networking events.

Facilities

What is included in the serviced office kitchen facilities?

Tea, coffee, milk and biscuits are all complimentary. You also have access to a fridge/freezer and microwave. Cutlery and crockery is provided.

Cleaning

What do the cleaners do as part of the office clean? Is there any more that can be added at no cost?

The office clean includes a vacuum, dusting once per week and emptying of rubbish bins, three times per week.

Your Business Manager will be able to provide you with the exact scope.

A quote can be provided for additional cleaning. Please speak with your on-site team for further details.

Virtual offices

How does the gym work at each site as a virtual office client?

You can access the gym during our business hours with particular virtual office packages. Your team on-site will be able to provide you with access. To see which virtual office packages offer gym access, view the Virtual Office page and refer to the Virtual Office Packages table.

Meeting rooms

Can I use Skype when booking a boardroom?

Yes, you can. If you bring your own laptop, we can connect you to our plasma monitors and provide you with complimentary Wi-Fi.

General

What is included in my serviced office package? What do I get access to?

Your serviced office package includes:

– Furniture set-up to your office requirements, including; desk, pedestal, executive chair per person & artwork for your suite
– 10gb internet, one phone line & handset rental (no installation fees)
– Office cleaning three times per week
– Electricity, air-conditioning, rates, taxes & body corporate fees
– Access to kitchen facilities including tea, coffee, sugar & biscuits
– Complimentary use of gymnasium, including showers
– Friendly receptionists to greet your clients
– On-site Business Manager
– 24/7 access to the building
– Ability to upgrade to a larger office within the building at any time during your agreement
– Access to Business Centre facilities, including Xerox Document Centre for printer/facsimiles; boardroom & meeting room facilities & dedicated secretarial support.

Virtual offices

If I start as a virtual client can I upgrade to a serviced office space?

Yes, you can. Our packages are designed to be flexible and grow with your business.