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Frequently Asked Questions

General

Do you have offices I can use interstate when travelling?

Yes, we have meeting rooms and hot desks for hire in Melbourne, Adelaide and Brisbane. For more information please call 1300 211 742 or email us via the Contact Us page.

Access

Can I access the building and my office 24/7?

Yes, you can access the building and your office 24/7 providing you have your building access pass and office key on you.

Serviced offices

Is the office space shared or a private?

We specialise in private offices. With your private office, you will have access to shared facilities such as reception support, boardrooms, business lounges (at select locations) and the on-site gym and lifestyle facilities.

Billing

When am I billed? Weekly or monthly?

Clients are billed on the 20th of every month. One simple invoice, making it easy for you to manage.

Customer Service

If I have a question, recommendation or feedback, who do I speak to?

Your Business Manager or our friendly reception team are always happy to help.

Alternatively, you can submit feedback via the online form on the Feedback page.

Meeting rooms

Where are your boardrooms located?

APSO offers boardrooms and meeting rooms for hire across six locations in Melbourne. The locations include Melbourne CBD, St Kilda Road, Malvern/Toorak, Preston and Frankston.

Meeting rooms

How much are your boardrooms? Can I hire them on an hourly, half-day or daily rate?

Our boardrooms and meeting rooms start from $65 per hour, $150 per half day & $260 per day. For the most accurate and personalised quote, please enquire with our Conferencing Sales Coordinator via the Contact Us page.

Meeting rooms

How do I book a boardroom?

You can book our boardrooms and meeting rooms by one of three simple ways:

1. Call 1300 211 742
2. Email our Conferencing Sales Coordinator via the Contact Us page, or;
3. Book online (https://asianpacific.meetinghub.com.au/home)

Cleaning

Is cleaning included in my monthly invoice?

Yes, the cleaners will attend your office three times a week (speak with your Business Manager in regards to the scope).

Internet/Phone

Do you offer Wi-Fi routers?

Our internet provider, 5G Networks, provides a range of high performance Wi-Fi routers. 5G Networks collaborate with all APSO clients to ensure all hardware supplied will fulfill exact requirements.

Internet/Phone

Can I have a technician come on-site and help me set-up my IT?

Yes, we can set-up a time for you to meet with our recommend provider, 5G Networks, to discuss your office requirements. Please speak to your Business Manager for further details.

Internet/Phone

Do you have a telecommunications technician on-site?

We do not always have a telecommunications technician on site, however our staff are well trained to assist when needed. We can also request for someone to come on-site if required. Our technicians are Melbourne based.